1. Introduction
Before confirming a booking, please carefully read these terms and conditions, as they form the contractual agreement between Shang Tours (Beijing) International Travel Service Co., Ltd (“we,” “our,” “us”) and the client (“you,” “your”). By proceeding with a booking, you acknowledge that you have read, understood, and agreed to these terms. If you do not accept these terms, please refrain from making a reservation.
References to “ShangTours.com”, “ShangTours”, “we”, and “our” refer to Shang Tours (Beijing) International Travel Service Co., Ltd. References to “client,” “you,” and “your” refer to all individuals included in the booking, including any subsequent changes or additions.
These terms apply to all bookings made through our website, by phone, or via email correspondence with our travel advisors. Once a booking is confirmed via a booking confirmation email, it becomes legally binding.
By making a booking, you confirm:
– You have read and accepted these terms and conditions on behalf of all participants.
– You have reviewed and agreed to the specific terms related to your selected travel package.
– You consent to the collection and use of personal information as outlined in our Privacy Policy.
– You are at least 18 years old and, where applicable, confirm that all travelers meet the required age criteria.
– You accept full financial responsibility for the payment of the booking.

2. Booking and Pricing

2.1 Booking Process
ShangTours.com operates as an online travel booking platform under Shang Tours (Beijing) International Travel Service Co., Ltd, with its registered office in Beijing, China.
All bookings made via ShangTours.com, whether through our website, travel consultants, affiliated travel agencies, or by phone/email, are governed by these terms. The client’s request to book a tour is considered an offer to purchase the selected travel package.
A binding contract is established only after full payment is received and a booking confirmation email is issued. The individual making the booking assumes responsibility for the entire group and ensures full payment is completed.
Bookings on ShangTours.com are only available to individuals aged 18 and above. Travelers under 18 must be accompanied by at least one adult aged 18 or older.

2.2 Pricing
The prices displayed on ShangTours.com are based on standard services. If additional services or customizations are required, final pricing will be confirmed by our travel advisors via email.
Prices are subject to change based on supplier rates. However, once a purchase confirmation invoice is issued, the price is guaranteed, except in cases where additional government-imposed taxes or costs beyond our control arise.
If a pricing error occurs on ShangTours.com, we reserve the right to cancel or modify the booking accordingly.

3. Payment Terms

3.1 Full Payment at the Time of Booking
For day tours, city tours, and cruise-only tours, full payment is required at the time of booking due to supplier-imposed restrictions.

3.2 Deposit and Final Payment
For multi-day tours, custom itineraries, or special travel arrangements, a 30% deposit is required upon confirmation. The balance must be settled at least 30 days before the tour start date. If the booking is made within 30 days of departure, full payment is required immediately.

3.3 Accepted Payment Methods
Clients can make payments via:
– PayPal (a 4.4% transaction fee applies and is payable by the client).
– Credit/debit cards via PayPal, where bank transaction fees may apply.
In case of a fraud alert on a credit card transaction, written confirmation from the cardholder may be required. If no confirmation is provided, ShangTours.com reserves the right to cancel the booking and refund the amount (less any applicable bank charges).

3.4 Special Offers Payment Terms
For promotional offers, full payment may be required at the time of booking to qualify for discounts. Unless otherwise stated, standard payment terms apply.

3.5 Custom Tour Payment Terms
For custom tours, clients may choose to pay either a 30% deposit or the full amount at the time of booking. For bookings made within 30 days of departure, full payment is required.

3.6 Late Payments
Failure to complete the final payment at least three weeks before departure may be treated as a cancellation, and ShangTours.com reserves the right to withdraw confirmation and cancel the booking.

4. Changes to Travel Arrangements
In cases of unforeseen circumstances beyond our control, ShangTours.com reserves the right to modify or cancel itineraries, accommodations, or departure times. In such cases, suitable alternatives of equal or higher value will be provided.
Clients may request itinerary modifications before booking confirmation free of charge. However, after a deposit is paid, each modification request incurs a $50 administration fee, except for the first request, which is free. Additional costs from third-party providers (e.g., airlines, hotels) are the client’s responsibility.

5. Cancellation Policy
To cancel a booking, clients must notify ShangTours.com in writing via email. Cancellation fees are applied as follows:
– More than 60 days before departure: 15% cancellation fee
– 45–59 days before departure: 20% cancellation fee
– 30–44 days before departure: 30% cancellation fee
– 15–29 days before departure: 50% cancellation fee
– Less than 14 days before departure: 100% cancellation fee
Certain bookings, such as domestic flights, day tours, or cruises, may have stricter cancellation terms, as specified in the package details.
No refunds will be provided for unused services if a client voluntarily opts out of any activities.

6. Travel Documentation and Health Requirements
– Travelers must possess a valid passport with at least three months’ validity beyond the return date and any necessary visas.
– Clients are responsible for ensuring compliance with visa and health regulations. Failure to meet these requirements may result in denied entry or deportation at the client’s expense.
– Travelers to Tibet must provide a doctor’s certificate confirming their fitness for high-altitude travel.

7. Travel Insurance
We strongly recommend that all travelers purchase comprehensive travel insurance covering trip cancellations, medical emergencies, and personal liability.

8. Liability Disclaimer
ShangTours.com is not responsible for delays, losses, or disruptions caused by natural disasters, strikes, adverse weather, or third-party suppliers. Clients are responsible for their belongings and must comply with all customs and legal regulations.

9. Governing Law and Dispute Resolution
These terms and conditions are governed by the laws of the People’s Republic of China. Any disputes shall be resolved through arbitration or in the courts of Beijing, China.

For any inquiries, please contact us at info@shangtours.com.